Support

Need help with Simplify Scanner?

Start with the quick checks below, then send a support report from the app so your issue includes useful diagnostics.

Before reporting an issue

Update to the latest APK build.
Restart the app after granting required permissions.
Confirm storage space is available for exports/backups.
Retry with a smaller test scan to isolate the problem.

How to send a useful report

In the app, open Account and use Feedback Report. Include what happened, what you expected, and whether the issue is reproducible.

Device model and Android version
App version and build number
Screenshots or screen recording when possible

Common troubleshooting

If OCR misses text, retake with better lighting and focus.
If export fails, try JPG first, then PDF.
If backup restore fails, verify file integrity and available local storage.
If cloud tools fail, confirm your build has remote APIs enabled.

Response expectations

Support is handled on a best-effort basis. Detailed reports with reproducible steps are prioritized because they are faster to diagnose and fix.